BOOKING CANCELLATION POLICY

If you need to cancel or rearrange your booking, please contact us as soon as possible. We operate a no refund policy on tours and event bookings. If you are no longer able to make your booked date, we will offer to re-book a new date, or send a gift voucher. We require a minimum of 72 hour notice for any change or cancellation.

We cannot offer date changes or gift vouchers for missed bookings.

Cancellation of picnics, afternoon tea or any other food based booking requires at least 72 hour notice for a refund. If the booking is cancelled within 72 hours of the booking we will issue a gift voucher for the full amount paid.

If for any reason we (Bluestone) have to cancel any tour, event or booking, we will issue a full refund.

RETURN POLICY

Goods can be returned within 14 days of delivery. Goods must remain in their original, unopened packaging and in brand new condition. Please contact us if you would like to arrange a return. The cost of the return will be deducted from your refund amount.